Employee Training and Development
With expertise in training needs analysis, instructional design, facilitation and measurement, David Town & Associates can develop and implement training solutions designed to address the hard skill and soft skill needs of employees across the organization. Training topics that David Town & Associates specializes in include:
- Management/Supervisory Skills
- Delivering Effective Performance Feedback
- Customer Service Excellence
- Personal Productivity and Time Management
- Effective Communication in the Workplace. Understanding the impact of email and technology on organizational communication. Developing communication guidelines for the organization
- Training Trainers
Organizations often spend significant time and resources implementing training programs that focus on the training day or the training event. While well-intentioned, sustainable results often fall short of expectations. In addition to effective program design and delivery, David Town & Associates focuses on the application of skills to ensure sustained changes in performance. The focus on application means that the ideal training program should include
simulation exercises and activities that are customized to the specific
situations that program participants will face. This will address the needs identified at teh outset of the training project and will make the learning
practical leading to reinforcement of correct behaviours that are currently in place and the
long term adoption of new behaviours required to improve performance.