David Town, Principal

For 25 years David Town has been leading and  executing Human Resource practices that support the overall strategy of organizations.  David has managed  multiple areas of Human Resources including: leadership development, performance management, change management, merger integration, succession planning and talent management, executive coaching and a host of other Human Resource services.  As an instructional designer, a part-time instructor at Seneca College and a full-time business lecturer at the Ivey School of Business at the University of Western Ontario, David also developed significant expertise in and a passion for training and leadership development.  David’s experience enables him to develop people strategies that maximize delivery of results in a competitive business environment while maintaining a focus on customer service and employee morale.   

With a reputation for integrity and excellent relationship management skills, David has a track record of effectively executing programs that drive results. David has worked with fast- paced high performance organizations including national leaders in both the retail grocery industry and the retail pharmacy industry.

David is a graduate of the Richard Ivey School of Business at the University of Western Ontario and has earned the Certified Human Resource Professional (CHRP) designation. He is a member of a number of professional Associations including the HRPAO and is an active community volunteer having held the following volunteer leadership positions: Churchwarden at Trinity Church, Aurora; Chair of the Board, London Chamber of Commerce and President, W.S. Fox Home & School Association.

Some of David’s accomplishments:

• Contributed to the design and delivery of an innovative Leadership Development program for Senior Management across Canada, delivered to groups of up to 200 at a time.The results-driven program involved implementation of an operational tool that reinforced the leadership behaviours while measuring specific operational results;

• Designed and implemented a training program for the Produce departments in a major retail grocery chain.   The results of the program included:  improved department conditions, reduced inventory shrink, improved customer satisfaction, and a double-digit sales increase year over year for the stores on the program;
  

• Provided breakthrough results in impacting the effectiveness and ease of delivery of the performance review process.  Developed and implemented an innovative on-line performance management system that significantly improved the engagement of participants in the process, leading to greater improvement in performance;
  

• Completely overhauled an ineffective employee development process.    Implementation of the new process resulted in a dramatic increase in year-over-year achievement of individual employee goals and organizational goals;
  

• Initiated a talent management process that enabled management teams to identify high potential employees and focus on their development.  This resulted in greater bench strength to support ongoing change and growth;

•  Developed a database of behavioural-based interview questions that linked to specific competencies required for specific job positions.  Resulted in more effective recruitment and selection of new hires;
  

• Designed a change management program to contribute to the successful integration of two multi-billion dollar retailers that came together as a result of a major acquisition;
  

• Provided one-on-one coaching to executives. Increased their effectiveness in maximizing the performance of their direct reports and their management team.